Customer Satisfaction Guarantee
Returns & Refund Policy
Our Customer Satisfaction Guarantee
Unicity is proud to offer high-quality products designed to support health and well-being. We stand behind our products with a Customer Satisfaction Guarantee.
Refund & Return Policy (International)
Return, refund, and exchange policies vary by country and are governed by local laws and Unicity's regional policies.
All requests are handled through official Unicity Customer Service in the country where the order was placed.
I. Product Satisfaction Guarantee (Up to 60 Days)
In addition to your statutory consumer rights, Unicity offers a product satisfaction guarantee.
If you are not satisfied with a Unicity product for any reason, you may request a return within 60 days of purchase and receive a refund of the product purchase price, subject to local policy conditions.
- Customers must contact Unicity Customer Service in their country to initiate the return process.
- A Return Merchandise Authorization (RMA) and country-specific return instructions may be required.
- Return shipping costs are the responsibility of the customer unless stated otherwise by local policy.
- If the product was purchased through an independent Unicity distributor, please contact the distributor directly.
II. 90-Day Satisfaction Guarantee for Feel Great Products
Unicity provides customers (excluding distributors) with a 90-day money-back guarantee for Feel Great products, including Unimate and Balance, subject to country-specific terms.
If you are not satisfied with these products, you may request a refund within 90 days of purchase.
To qualify, local requirements may include:
- Return of unused products in original packaging
- Completion of a Feel Great Tracker Sheet documenting product use
- A written explanation of the reason for dissatisfaction
👉 Exact requirements and eligibility vary by country and will be communicated by your local Unicity Customer Service team.
This guarantee applies only to customers and members, not to Unicity distributors.
III. Statutory Right of Withdrawal
Customers are entitled to statutory consumer protection rights, including the right of withdrawal, in accordance with the laws of the country where the purchase was made.
- Withdrawal periods, procedures, and refund timelines are determined by local regulations.
- To exercise this right, customers must notify Unicity Customer Service in their country within the applicable timeframe.
IV. Exchanges
Product exchanges may be available within a limited time after purchase, depending on local policy.
- Exchanges are subject to product availability and regional rules.
- Customers must contact Unicity Customer Service to receive instructions and authorization before returning any products.
- Shipping costs are typically the responsibility of the customer unless stated otherwise.
V. How to Request a Return, Refund, or Exchange
To ensure correct handling, please follow these steps:
• Visit the official Unicity website
• Select your country of residence
• Contact Unicity Customer Service for your region
• Follow the country-specific instructions provided
👉 Return addresses, timelines, required documents, and refund methods are determined by your local Unicity office.
Important Notice
Unicity processes refunds only after returned products are received and approved according to local policy.
Shipping costs are generally non-refundable unless required by local law.